Recently, ICM Staff participated in several discovery sessions with a large State Insurance Department to plan the implementation of not one, but three new Web Portal Sites!
Historically, this department’s staff have received large volumes of paper folders for Health Care Claims and State-mandated Insurance Company filings via traditional postal carriers. That typically required the filer to print out content from electronic files such as Word and Excel and then organize them into correspondence packages for mailing to the insurance department.
Once received, insurance department staff would reverse the process, sorting the incoming mail packages and manually routing the folders through staff member’s in-boxes.
The manual process is time-consuming for both the filer as well as for insurance department staff, is prone to quality issues (lost folders, bad printouts etc.) and provides little real-time data regarding what folders are in process at any point in time.
ICM's Web Portal Solution allows three different filing groups to upload their documents electronically and provides a simple workflow process that insurance department staff will use to search for, process and report on folders that arrive via the Upload Web Portal. The system will use their existing ViewCenter document management solution and serves as their archival system of record, going forward.
For the past two years, this customer has relied on ICM Scanning Services (back file and day forward), Custom Software Development and our ViewCenter Document Management Solution. ICM is grateful and pleased to further expand our relationship and support to include the Web Portal Solution.
Learn how our Web Portal Solution can help your business or government agency. Use the link below to contact us today and one of our business solutions consultants will provide you a FREE DEMO.
The ViewCenter system has transformed our business and enabled us to serve both our global staff and our customers much faster and more efficiently.
Andrea Zublin Administrator,
ViewCenter is one of the best tools I have ever used! I was looking for a solution that would allow me to easily scan and store numerous documents and make them readily available to my customers without having to manually index each document. . . . Not only are my documents now digitized, no one had to manually index them, the OCR function works great and continues to improve the more you use it. . . . If the quality of the product were not enough, the level of customer and technical service I receive is outstanding!
We hired ICM Document Solutions to help us get a handle on our historical documents and establish new document management practices that will enable us to drive a more efficient future for our business.
Jerry McKechnie Quality Manager,
Our use of the ICM solution has helped us reduce our backlog of paper records and increased efficiency in document retrieval. Additionally, the ICM solution helps Hawker towards its goal of a 30% reduction in its carbon footprint.
Jim Meszaros Quality Manager,
Hawker Pacific Aerospace
The ICM ViewCenter saves time and expedites the invoicing process that in turn helps keep cash flowing in for accounts receivable.
Carl Shultz Vice President of Finance,
Marana Aerospace Solutions
ICM has been a long-time aerospace document scanning specialist for UTC’s Phoenix AZ facility. More than 7 million pages of documents have been scanned for UTC over a 15-year period. As such, UTC’s management asked ICM for assistance with digital storage of its traveler packets.
Accounts Payable Department UTC Aerospace Systems
It has been a joy working with you on this project, and we constantly speak highly of the work you did for us.
Everything is looking very good and our reintegration of the image files into our system is going virtually flawless.
Dana P. Hlavac JD CPM Deputy County Manager,
With electronic document scans we don’t worry about misfiles anymore. Retrieval is easy and quick. Plus it’s much easier for the public to access documents, which reduces the need for clerk-provided assistance.
Virlynn Tinnell Clerk of the Court,
The college chose ICM ViewCenter for its replacement solution. As a Web-based and open architecture document management software, ViewCenter has proven to be secure, flexible, easy to use, reliable, and scalable. Some features important to GCC were version control, and retention control, all of which ViewCenter handles with modular plug-ins chosen to suit each customer’s needs.
Isaiah Washington IT Manager,
Glendale Community College
ICM applied its experience and expertise to devise a solution for the Nogales Unified School District that digitized 100 years’ worth of paper records, and provided a tool that allows the district to retain, search, find, and retrieve records easily and efficiently.
John Utne Director of Student Records,
Nogales Unified School District